1. Own It to Resolve It
If a problem lands in your lap, take ownership. Whether you resolve it yourself or pass it to the right person, see it through to the finish line. No “It’s not my job” or “They’ll handle it” here—because you are they!
2. The Customer is Always Right
Okay, they’re not always right—but they’re always our priority. Listen carefully, acknowledge their perspective, and deliver exceptional service. Wow them every time and turn them into lifelong fans of Carmody Construction.
3. Conflict Can Be Good
Healthy disagreements spark ideas and growth. Share your thoughts, hear others out, and remember: there’s often more than one right way to build something great.
4. Changes Happen Here
We thrive on improvement—whether it’s refining processes, learning new skills, or growing as a team. Challenge the norm and embrace the better way forward!
5. Mean People Suck
Mean-spirited behavior, gossip, or drama? That’s not how we roll. A positive attitude keeps our foundation strong.
6. It’s Either Done or It’s Not Done
There’s no in-between—either it’s finished, or it’s not. Don’t let tasks linger. Get it done and keep the momentum going.
7. Do the Right Thing
Doing the right thing matters more than being right. If something doesn’t align with our values, speak up and shut it down.
8. Phone First
Conversations over the phone often solve more than texts or emails. When in doubt, call first—it’s warmer, faster, and clearer.
9. You Have the Power
Every team member can impact decisions. If a policy or process could be improved, speak up. Your voice matters, and all doors are open!
10. Be a Carmody Ambassador
On or off the job, you represent us. Show up on time, lead with kindness, and share your pride in being part of the Carmody team. Great energy attracts great people.
11. Second Chances
Mistakes happen, and growth comes from learning. Give grace, grow stronger, and keep building.
12. We Are Diversity
No matter your background, beliefs, or where you come from, we honor and celebrate diversity. It’s what makes us stronger.
13. Welcome Aboard
Starting fresh can be tough, so make new team members feel at home. Introduce yourself, have lunch with them, and help them settle in—because we’re all in this together.
14. Follow the System
We’ve built systems that work—follow them 100% to succeed. Got ideas for improvement? Let’s hear them! We’re always open to building better.
15. Strive for Five
Every customer deserves our best. Aim for a five-star experience every time. Stellar reviews reflect our craftsmanship and care.
16. Share Our Success
Your voice amplifies our reach. Follow us on social media, share our posts, and spread the word about Carmody Construction. Together, we grow!
17. Don’t Know or Don’t Care
Mistakes happen—if it’s from not knowing, that’s on us, and we’ll fix it. But not caring? That’s on you, and it’s not how we operate.
18. Everyone is In Sales
You may not have “sales” in your title, but we all play a role in sharing Carmody’s story. Be proud of what we do and tell the world.
19. Focus on the Solution
When problems arise, tackle them with these steps:
- Where are we now?
- Where are we headed?
- How will we get there?
20. Have a Growth Mindset
Adopt a growth mindset. If you catch yourself thinking, “I can’t do this,” add “yet.” You’re capable of learning, improving, and achieving big things.
21. Have Fun!
We work hard, but fun is part of the job. Let’s enjoy the journey—because when we’re having fun, it shows in everything we do!
